The intent of this project is to conduct a comprehensive service review, inclusive of a best practice review and efficiency assessment, for the operations of Halton Court Services (HCS) on behalf of the Joint Management Board representing the service partners, The Regional Municipality of Halton, The Corporation of The Town of Oakville, The Corporation of The Town of Milton, The Corporation of The Town of Halton Hills and The Corporation of The City of Burlington (service provider).

The goal of this third-party review is to provide a comprehensive service review of the operational and financial performance of the court service from 2009–2019, and where possible provide recommendations for cost effective, alternative service delivery improvements that:

• meets provincial standards in terms of providing service to the public, judiciary, and other stakeholders of the court services as required by the Province (Ministry of the Attorney General), the Memorandum of Understanding between the Partners and the Province, the provision of French language services,
• maintains the integrity of the provincial offences judicial system,
• maximizes the use of shared resources (human and technology) through consolidation/integration, where possible,
• aligns with industry standards and benchmarks, and
• offers suggestions for future growth and service efficiencies, innovation and modernization.

Performance for 2020 and 2021 have specifically been excluded due to the impacts that COVID-19 has had on operations (e.g., court closures, suspension of enforcement activity).